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Terms and Conditions

 

Terms and Conditions for LostSocks
Terms and Conditions

Last updated: May 11, 2023

Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions

For the purposes of these Terms and Conditions:

  Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  Country refers to: United Kingdom

  Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to lostsocks.co.uk.

  Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  Service refers to the Website.

  Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Free Terms and Conditions Generator.

  Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  Website refers to LostSocks, accessible from www.lostsocks.co.uk

  You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  By email: info@lostsocks.co.uk

 

 

Welcome to LostSocks Store

LostSocks.co.uk  is owned and operated by LostSocks Store owner and sell products to you  to the following terms and conditions. The following terms and conditions of sale constitute a binding agreement between LostSocks and its customers, which applies to all purchases made on the website, by telephone or email.

  You agree to review these terms and conditions prior to placing future orders to ensure you are aware of the current terms and conditions in place at that time. You agree not to change these terms of sale from the form presented by us. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.

1. Your Account

When you use the website, you are responsible for maintaining the confidentiality of your account and password. You should contact us immediately if you have any reason to believe that your password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are full and correct. Let us know immediately if any changes need to be made to correct the information you provided on registering.

LostSocks reserves the right to refuse access to the website, terminate an account, remove or edit content, or cancel an order at our discretion. If we cancel an order, any payment made will be returned to you.

2. Privacy & Security

We take the security of our customers and website very seriously. We will only collect information about you that you have specifically and knowingly provided, for example your contact details and card information. This information will be used to deliver your ordered products to you, process your payments and communicate with you about your orders.

We  offer secure communications by encrypting all data to and from our site. The padlock helps you know that you are on an authenticated legitimate website and that your transactions will be secured.

Your payment details and credit card numbers will only be shared with our payment providers for the purpose of processing your orders. When you place an order via our website LostSocks will not be privy to your credit and debit card information. LostSocks does not store any credit or debit card information.

We will only send you our offers and product news by email if you have chosen to opt in. You can remove yourself from our mailing list at any time.

3. Order Process and Contract

We reserve the right to refuse your offer for any reason.

LostSocks will send you an order confirmation email confirming receipt and details of your order. Your order represents an offer to LostSocks to purchase a product which is accepted by us when we dispatch that product to you.

Only when we dispatch the goods together with a dispatch note will a binding contract be entered. Any products on the same order which have not been dispatched as yet do not form part of that contract.

You can review the details of the orders you have placed and their current status by logging into Your Account. If you choose to shop as a guest you will not be able to review the details of your current or previous orders. 

 

4. Discount Codes, Special Offers & Gift Cards

Our email newsletter and occasionally the website offer promotions, which may require the use of a discount code. Our policy is that only one discount code to be allowed per order.

All discount codes and product special offers unless stated otherwise, will end at 12 noon GMT or BST (whichever is applicable) on the date specified. For all discount codes and offers the end time is always based on GMT or BST.

5. 30 Day Returns

You may return any items purchased from us for whatever reason, even if you just change your mind, as long as you send them back within 30 days of receiving them. Products must be returned in their original condition, unworn with tags attached and the packaging undamaged and complete.

To ensure you order the correct size and colour of an item we would advise the following. As different Countries and Brands have their own size systems, before placing an order we advise that you check the size guide. Colour swatch samples and photographs are provided as a guide only. The colour you see on your screen may not be an accurate representation of the item's actual colour due to inconsistencies in how display screens reproduce colours. Ordering the wrong size or a colour not being to your liking does not mean that the item is classed as being faulty.

The cost of return postage for damaged, faulty items or if we have made an error will be refunded to you. Return postage for items you choose to return will not be refunded.

When returning products we advise you use Royal Mail First or Second Class and obtain proof of postage. If you are returning items from overseas we advise you use the equivalent Airmail service provided by your countries postal service and obtain proof of postage. If you choose to return items by a tracked service or courier you need to gain approval from LostSocks, otherwise we will only refund the amount it would have cost to return the items by Royal Mail First or Second Class or the equivalent Airmail service.

For Customs duties on Returned items please also refer to section 8 Customs of our Terms and Conditions.

Gift cards are non-returnable & cannot be refunded.

6. Prices and VAT

All prices quoted are for new products. All prices are based on the Great British Pound (GBP / £) but, for your convenience, can be displayed in the Euro or US Dollar equivalents at ruling exchange rates on the website. LostSocks can change the product price ant time.

All payments are processed securely through Wix Payments or PayPal. Your order payment will be based on the Great British Pound (GBP) amount. When processing your payment you can choose to pay in an alternative currency, to GBP. In this case the amount to be paid may vary slightly as Wix Payments and PayPal will apply their own exchange rate.

The prices on our website are the same whether you purchase from within the United Kingdom (UK) or from outside of the UK. Within the UK all prices include VAT. For purchases made outside of the UK prices do not have VAT included; the item price you see is the price you will pay.  

All purchases must be paid in full before dispatch. LostSocks will continue to own, and reserve the right to repossess any goods sold from the website until payment has been received and cleared in full.

Whilst we endeavour to ensure all pricing is accurate and correct very occasionally errors may happen. On processing an order if it is realised that the correct price is lower than that stated on the website we will adjust your payment to the lower amount and dispatch your order. If the product's correct price is higher than that stated on the website, we will contact you for instructions before dispatch.

 

7. Dispatch and Delivery

LostSocks aims to dispatch items the same or next working day. If demand exceeds our stock holding dispatch may be delayed by around 7 working days. If this applies to your order or there is an availability issue we will be in touch by email. At LostSocks offering an extensive range of styles, colours and sizes at competitive prices to customers in both the UK and Worldwide is what sets us apart from many other retailers. To be able to do this we are unable to hold in stock all items all of the time and in our experience most customers are happy to wait. If immediate dispatch is a priority for you please contact us for current availability.

The postal service selected to deliver your order will be the best one to ensure a successful delivery and a signature may be required as part of that service. All packages are sent using a tracked service. Information on how your package is progressing can be obtained by contacting the LostSocks Customer Service Team.

Estimated Delivery Times: UK Standard Delivery: 2-3 working days; Europe Standard Delivery: 5-7 working days; Rest of the World Delivery: 8-13 working days.

For packages being sent to Europe and the Rest of the World once a package arrives in the destination country for many orders the national postal service will complete the final delivery. If your order has not been delivered by 10 working days from the date of dispatch, 15 working days for Europe & Rest of the World, please contact us and we will look into what has happened to your package.

Whilst most International deliveries are made successfully within the above timeframes unfortunately this is not always the case due to circumstances outside of our control. Sometimes delivery may take up to 6 weeks and for this reason a package is not deemed to be lost until 6 weeks from dispatch have passed.

Non delivery of a package (UK or International) cannot be investigated after 10 weeks from the dispatch date due to carrier tracking limitations. LostSocks will not provide a replacement package or refund if first contact has not been until after 10 weeks from dispatch. 

Any delivery dates are given in good faith. LostSocks accepts no liability for delays resulting from occurrences outside its control. These include, but are not limited to acts of God, strikes, lockouts and delays by suppliers. Your products will be dispatched to the shipping address as stated in your order confirmation email. It is your responsibility to ensure the shipping address for this order is correct.

It is the customer's responsibility to inform us of any change of delivery address immediately. Unless instructed otherwise your order will be dispatched to the shipping address as shown in the order confirmation email you will have been sent. LostSocks accepts no liability for dispatch made to the wrong address. Please note that if you request delivery of your order to a designated place (for example in the porch, by the green bin, over the hedge) for if you are out when delivery is attempted and subsequently the order goes missing LostSocks does not accept responsibility for non-receipt.

If delivery of an order is not achieved due to refusal at the delivery destination as nominated by the customer, when the shipment is returned to us a charge will be deducted from your refund to cover any return costs incurred by us.

8. Customs

For items ordered for delivery overseas you as the recipient are deemed the importer and you may be liable for local customs, import duties or taxes ('duty'). The amount of duty depends on the type and value of goods and some items can be imported without paying any duty.

For all packages destined for delivery outside of the United Kingdom it is a legal requirement that LostSocks declares the full value of the goods (not including delivery costs).

Each country's customs policies are different and you should contact your local customs office for more information. Any additional costs for clearing customs must be paid by you. Unfortunately we have no control over these costs and cannot predict what they may be.

LostSocks will not be responsible for any local customs, import duties or taxes that may be levied when the goods enter the country of destination.

When returning any goods from overseas, please clearly mark the package on the outside with 'RETURNED GOODS' Unfortunately if any incoming customs charges are incurred as a result of this message not being added a charge will be deducted from your refund to cover the costs incurred by us.

If delivery of a shipment is not possible due to import duties not being paid, when the shipment is returned to us a charge will be deducted from your refund to cover any return costs incurred by us.

 

9. Your Statutory Rights

Your statutory rights are not affected by these terms.

If you have any questions about these Terms and Conditions, You can contact us:

  By email: info@lostsocks.co.uk

 

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