Apprenticeship in Customer Services

Childcare is a growing business and it is important that you know your customers and how to look after them.  In addition to the children in your setting, the parents are also customers, as are your team members and management.


This qualification consists of
Level 2 in Customer Service

As well as
Level 2 Technical Certificate
Key or Functional skills Level 1 (English and Maths)
Employers Rights and Responsibilities

This course has been written specifically for childcare settings and covers dealing with difficult parents or colleagues and how to improve the service you offer within your setting. To read the overview and some further information about this qualification, click here.

To apply for this course, contact our admissions team now on 0118 956 6995 begin_of_the_skype_highlighting 0118 956 6995 end_of_the_skype_highlighting or complete an application form.

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